Thursday, August 27, 2013
Congratulations are in order!
Tropical Shores Beach Resort has been rated among the best in the region
and has received the 2013 Talk of the Town Customer Satisfaction Award
Award Recipient: Tropical Shores Beach Resort
Star Rating: 5
City: Sarasota State: FL
Category: Hotels and Travel
Presented by: Celebration Media and Talk of the Town News
â€œThe Talk of the Town awards program was created more than five years ago to showcase businesses ranked by consumers as the best in their respective fields.â€ Tropical Beach Resorts on Siesta Key in Sarasota, Florida is honored to receive a reward reflecting a 5 rating on excelled customer service. This award was based on their research gathered during the past 12 months.
Media and Talk of the Town News monitor positive and negative reviews, blogs, business-rating services, social networks, and other industry resources to determine the highest-rated and top-reviewed businesses in all 50 states of the country and parts of Canada.
â€œTropical Beach Resorts is committed to setting high standards and itâ€™s always great for our team when they get recognized for the exceptional commitment we make to our guests", said Dawn Bear, GM. â€œAt the end of the day itâ€™s all about relationships… We truly are a people business.â€
Here is list of some the key points we are committed to promising our guests every time we come into contact with them:
1. We Listen!
This tops the list because it is the most important thing we can do. We let our guests talk and tell us what happened or how we can make it right. We don’t assume anything.
2. Get feedback
This doesn’t mean an electronic survey about our service, it means we encourage suggestions from our guests! After all, we are marketing to our guests’ needs!
3. Anticipate needs
We work hard to learn what our guests want and need before they tell us. We try to impress them everyday!
4. It’s extremely important to be fair when saying no.
There are times when a guest wants us to do things that are impossible, however, if we are receptive to the things we can do for them… we can still find away to help!
5. We know who our customer are!
We are constantly offering new things, making changes, and updating our accommodations, marketing, and programs.
6. We trust our guests!
We love our guests from the start, and we make sure to put our best foot forward to really create a great relationship from the first interaction.
7. Say â€œYesâ€
Whenever our guests have a reasonable request, we accommodate them. We know saying yes goes a long way!
8. We Validate our guests concerns
Our team knows and understands that we never argue with our guests or put them on the defensive. We are trained to understand their frustration and do everything we can to help them.
9. Give more than expected
We look at our relationships with our guests as a long- term engagement. We want to offer more than expected so our guests know we care about them and appreciate their business.
10. We strive to make our guests feel appreciated!
11. We make sure not to minimize our guests’ concerns and always treat them with respect.
For more information regarding Tropical Beach Resorts please contact us at 1-800-235-3493 or visit us online at www.tropicalbeachresorts.com